Thursday, May 23, 2013

It's electric, Boogie woogie, woogie

Our college has a parking department with patrollers that roam the campus citing those that break the rules but that also help disabled vehicles and their owners.

They will:
- drive owners to a local gas station to get gas, if they run out.
- offer battery jumps if they leave their lights on while they are in class
- drive people around when they lose their cars (happens ALL the time)
- come open your car door if you lock your keys in the car.

But one thing our parking people cannot do is open the car doors of those with electric lock/window systems.  It is simply a policy the university has.

It almost never fails that we have to explain what an electric lock/window system is to those that call.  Really people? You don’t know what an electric lock/window system is? So the conversation goes something like this:

D = Dispatch
C = Caller

D – “Police department, this is Shannon how may I help you?”
C – “Ummm…yeah…ummm, I like locked my keys in my car. Could someone like come open my car for me?”
D – “Do you have power locks?”
C – “Power locks?”
D – “Yes, power locks and windows.”
C – “Like what’s that?”
D - ::sigh:: “Can you push one button to lock and unlock all your doors?”
C – “No.”

Now there aren’t many cars on the road these days where people don’t choose power systems so I always dig a little further.

D – “Do you have a key fob on your key chain?”
C – “Like what’s that?”
D – “Is there something on your key chain that makes your car go ‘beep beep’ when you push it and your doors unlock?”
C – “Oh yeaahhhhh… Now I see what you mean!”
D – “Well, that is a power lock system. Our patrollers cannot open vehicles with power systems. The tools they use will damage cars with those systems. You will have to contact a roadside service or a locksmith.”
C – “They can’t help me why?”
D – “Because you have power locks and windows.”
C – “Well, what if my car is already off? Then there’s no power!”


*This is a dispatch move not quite worthy of Olympic status but maybe someday it will be recognized on a national level. I am sure the first two are self-explanatory but the last is accomplished by the imprint of the keyboard on the forehead after multiple head bangs onto the keyboard.  Different letter combinations may be achieved by changing your location on your keyboard.  Recently, I have switched to my number pad in an attempt to get a SKU number appearance.

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